Match and the companies of the Meetic Group offer services which aim to facilitate dating between individuals for personal, entertainment and non-commercial purposes through electronic communications networks (hereinafter the “Services”), including namely :
- Match, available to Members and Subscribers of Match online or through mobile applications.
- Ourtime and, if applicable, other dating services, reserved for a specific category of Match Members or Subscribers.
- Affiny, a dating service offering to match Members or Subscribers by using psychological matching through completion of an exclusive test, the Affiny Test, available online. The completion of the Affiny Test and the resulting psychological matching are mandatory. Without completing these steps, the Members or Subscribers of Affiny will not be able to view the profiles of the other Members and Subscribers, which correspond to what they are looking for.
For each of the Services, certain features are available to Members free of charge while other features are paid for and accessible only by Subscribers.
Article 1. Definitions
“Account” refers to the strictly personal interface, which is accessible to Members and Subscribers, permitting them to be identified on the Websites, benefit from the Services they have registered for or subscribed to, complete and modify their Profile and, if applicable, renew or modify their Subscription.
“Core Dating Websites” refers to the Websites accessible to all Members.
“Meetic Group” refers to the companies controlled by Match.com Europe Limited.
“Member” refers to a user who has access to one of the Services after validly registering for free on the Websites.
“Paid Services” refers to all paid Services available to Subscribers, including the Upgrades.
“Profile” refers to a space provided to a Member or Subscriber, which comprises of the Member’s or Subscriber’s self-description, including his/her characteristics, photos and videos, and which is accessible by other Members and Subscribers.
“Services” refers to all services, whether paid or free of charge, available to Members or Subscribers, provided on the Websites by the Meetic Group.
“Specialised Websites” refers to the Websites reserved for certain categories of Members or Subscribers.
“Subscriber” refers to a user of one or more Services who has purchased a Subscription to one or more Services.
“Subscription” refers to a fixed price giving access to Services, including paid Services, for a limited period specified in the relevant Subscription purchased by a Subscriber.
“Third-party Websites” refers to any third-party Internet websites or mobile application.
“Upgrade” refers to any Paid Service other than a Subscription
“Visitor” refers to a user who visits the Website without registering or without connecting to his/her Account.
“Websites” refers to all dating websites provided by a company in the Meetic Group, including the Core Dating Websites and the Specialised Websites as well as the mobile applications published by the companies of the Meetic Group and through which the Services are provided.
Article 2. Access, registration and Subscription
2.1. Procedure and terms of access and registration to the Services
Registration to the Services is free. The Visitor, Member or Subscriber shall exclusively bear the costs for the means to access the Services as well as for the use of such means.
It is specified that a Member cannot create more than one Account with the same email address.
Once registered, the Member completes his or her Profile, with the optional or mandatory information as applicable. This information is published on the Site and shared with other Members through the Services. The distribution by the Member of his or her personal contact details (e-mail address, postal address, telephone, etc.) is expressly prohibited by Match (see article 5.1 below).
Once the necessary conditions for registration are met, every Member creates a strictly confidential and personal username and password, which allows him/her to access his/her Account.
The Member or Subscriber is responsible for the use of his/her identification elements by third parties or the actions or statements made by an intermediary on his/her Account, whether they are fraudulent or not, and will indemnify Match for any claim arising in connection with these, other than in the event of fault exclusively attributable to Match or technical failure of the Services. Moreover, Match is not obliged and does not have the technical means to verify the identity of individuals registering to the Services. If the Member or Subscriber has reason to believe that another person is using his/her identification elements or his/her Account, he/she must inform Match immediately.
2.2. Procedure and conditions for Subscription
Subscription to the Services, with or without an Upgrade, is paid for. The Member may purchase a Subscription and, thus, become a Subscriber and benefit from the functionalities of his/her Subscription.
Article 3. Right to cancel
Pursuant to article 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Member is informed that he/she has fourteen days from the purchase of a Subscription to exercise his/her right to cancel, without incurring any liability and without giving a reason, by regular post sent to Match PO Box 64197, London, WC1A 9FG, UK by filling out the cancellation form available here or by sending a clear statement requesting this to the e-mail address: firstname.lastname@example.org . Only requests relating to the exercise of this right to cancel will be processed from these contact addresses. In order for the cancellation to be effectively exercised, the Subscriber must send his/her request within the fourteen-day cancellation period.
The Subscriber may, if he/she wishes to, access the Paid Services immediately without waiting for the end of the cancellation period, according to article 36 (1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There is a dedicated button in the payment confirmation page for this purpose.
If the Subscriber does not wish to access the Paid Services immediately, he/she may leave the Website after submitting his/her payment and wait for the expiry of the fourteen-day period. Nevertheless, if the Subscriber connects to his/her Account and uses the Services before the end of the cancellation period, this first log in from the purchase of a Subscription constitutes an express request by the Subscriber to have immediate access to the Paid Services.
In any event, immediate access to the Services does not deprive the Subscriber from his/her right to cancel, which remains valid until the expiry of the fourteen-day period. However, the Subscriber who has requested to benefit from the Paid Services before the end of the cancellation period must pay a pro-rated amount for his/her use of the Services. Match shall, therefore, reimburse the Subscriber for the cost of the Subscription by deducting the amount equivalent to the days which have passed between the date he/she first used the Subscription and the date Match received the request to cancel, provided that every day used shall be payable.
The reimbursement shall be made within 14 days from the date Match was informed of the Subscriber’s decision to cancel, by the same means of payment which was used by the Subscriber for the initial transaction, save for any instruction from the latter to the contrary.
The Subscriber will find additional information on the Help/Contact us page about the scope and application of the right to cancel.
Article 4. Service features
4.1 Free features available to Members
Registration to the Services allows individuals to become a Member and provides access to free features. These features are not the same depending on the Services and may change over time. Becoming a Member does not allow you to use all the functionalities of the Website. Depending on the Services and subject to restrictions set by Members if any, free features notably include the creation of the Profile, certain search features, consultation of other Members’ Profiles and registration for Events and Activities. Communication with other Members generally requires a Subscription.
Every Member can control, through his/her Account, the options which allow him/her to be visible or not on the Specialised Websites and thus able to be contacted, if applicable, through those. A Member may access the Specialised Websites provided that he/she satisfies the conditions applicable to Members of that Specialised Website.
4.2 Paid features available only to Subscribers
Purchase of a Subscription allows access to the features described on the Websites. Additional Upgrades may be purchased by the Subscriber. All features of these Upgrades will be described on the dedicated Websites.
4.3 Subscription to the “Badge”
This section does not apply to the Websites where this feature is not available.
Every male Member or Subscriber has the option to subscribe to the “Badge”. The subscription process is the following:
- The Member or Subscriber must complete 70% of his Profile with the following information: age, height, marital status, type of relationship sought, nationality, ethnicity, has or wants children, weight, smoking, studies;
- The Member must have a photo on his Profile;
- The Member must view the Match tutorials relative to the Badge and available on the Websites;
- The Member must sign the Hero Charter available on the Websites.
Obtaining the Badge is subject to meeting all the conditions listed above.
Match may remove the Badge from any Member or Subscriber whose behaviour or comments undermine the values of seriousness and courtesy connected with obtaining the Badge. Match shall not be liable towards a Member or Subscriber in this event. Match makes no representations or warranties regarding the holder of a Badge, except that he has met the conditions for obtaining these badges as set out above. Obtaining the Badge should not be interpreted as an approval or endorsement of the Badge holder’s behaviour by the Meetic Group.
Should Match be held liable for any claim arising out of or in connection with possession of the Badge by a Member or Subscriber, the latter shall defend and indemnify Match from and against all claims, actions, liabilities, costs, damages, losses, expenses suffered or incurred by Match arising out of or in connection with the Member’s or Subscriber’s actions or inactions or in any way related to the subscription to the Badge.
Article 5. Services
5.1 Match obligations in relation to the Services
The purpose of the Services, including the Paid Services, is not organising ‘real life’, in person dates between the Members and/or the Subscribers, nor marital counselling leading to marriage nor establishing a stable union, regardless of the Member’s or Subscriber’s personal motivations in this respect.
Match and the companies of the Meetic Group expressly exclude all liability in connection with events of any nature, which could take place between Members or Subscribers during online interactions, whether through the Websites or through Third Party Websites, or during ‘real life’, in person dates between Members or Subscribers arising from use of the Services.
The purpose of the Services, including the Paid Services, is not the provision of access to the Internet nor the provision of electronic communication services to the public. As a result, Match and the companies of the Meetic Group do not verify the actual identity of Members or Subscribers when they connect to the Websites. Further, they do not control nor moderate exhaustively any of the content, which the Members and Subscribers may publish or upload on the Services under their sole liability. However, the photographs and the description featuring on the Profile of every Member or Subscriber will be verified.
Therefore, Members and Subscribers are reminded that they are prohibited from disclosing any information to other Members or Subscribers, which allows them to be identified or located (surname, postal address, email, telephone number…) with the exception of their username, through the Services.
5.2 Obligations of Members and Subscribers
The provisions of this article apply from the registration or Subscription and shall remain applicable for the entire duration of use of the Services, without prejudice to the provisions of article 9 below.
In order to use the Services, the Member or Subscriber agrees to comply with any laws in force, respect the rights of other Members and Subscribers, as well as observe the obligations defined below.
5.2.1. General obligations:
The Member or Subscriber has the following general obligations:
- Conduct his/herself in an honest manner towards Match and other Members or Subscribers;
- Respect the intellectual property rights of the content provided by Match and the companies in the Meetic Group as well as the other Members and Subscribers;
- Ensure that he/she defines the limits of his/her private life and that he/she is responsible for communicating only information which would not prejudice him/her by its the dissemination through the Services.
5.2.2. Essential obligations:
The Member or Subscriber generally has the essential obligations (hereinafter, the “Essential Obligations”) to:
- Use the Services while respecting their purpose, which is to allow individuals to meet for personal, entertainment and non-commercial purposes;
- Not to use the Services for professional, commercial, profit (advertising, soliciting clients etc.) or generally non-personal purposes;
- Not use the Services for solicitation or prostitution;
- Not post, display or disseminate, in any form whatsoever, false information or content;
- Refrain from posting any statement or content that violates the rights of others or is defamatory, abusive, obscene, offensive, violent or incites violence, political, racist or xenophobic and, in general, any statement or content contrary to the purpose of the Services, the laws and regulations in force, the rights of persons or public morals. In particular, photos and any information, data or files provided by a Member or Subscriber to Match must be decent and only relate to the Member or, if they relate to a third party, be used with his/her express authorisation and under the exclusive responsibility of the Member or Subscriber concerned;
- Not harass other Members or Subscribers;
- Not mention on the Websites any personal information provided by a Member or Subscriber to Match (e-mail address, postal address, telephone number, etc.) that would allow a Visitor, Member or Subscriber to contact another Member or Subscriber without using the Services;
- Not post, display or disseminate, in any form whatsoever, information or content that has the effect of diminishing, disrupting, preventing the normal use of the Websites and Services, interrupting and/or slowing the normal flow of communications between Members and/or Subscribers through the Services, such as software, viruses, logic bombs, mass mailing, etc. Match and the companies of the Meetic Group reserve the right to delete mass messages sent by a Member or a Subscriber in order to preserve the quality of normal use of the Services.
- Not post, display or disseminate, in any form whatsoever, information or content incorporating hyperlinks to Third-party Websites on the Websites of the Meetic Group that are illegal, immoral and/or not conform with the purpose of the Services;
- Not post photo(s) or other visual content which features minors;
- Use the confidential password and username of the Member or Subscriber strictly to log in to the Services. Therefore, the Member or Subscriber must not, this list not being exhaustive, communicate, disseminate, share, make accessible, in any way or for any reason whatsoever, its passwords and/or usernames to any third party, whoever that is.
A breach of the Essential Obligations thus defined constitutes a serious breach by the Member or Subscriber of its contractual obligations.
Without prejudice to the provisions of Article 9 below, in the event of breach by a Member or Subscriber of one or more of these Essential Obligations, Meetic may terminate the contract and permanently delete the relevant Member’s or Subscriber’s Account(s) on all the Websites and Services.
In the event of breach by a Member or Subscriber of one or more of the General and/or Essential Obligations, and namely in the event of inappropriate behaviour on the Websites and Services, Match and the companies of the Meetic Group may permanently or temporarily prohibit all access or subscription of the relevant Member or Subscriber to one or more Events or Activities.
Article 6. Fees, terms of payment and renewal
6.1. Fees and terms of payment of Paid Services
The fees and the terms of payment are described on the Websites. Members may pay either by bank card (on the internet or through a mobile service) or by using an online payment service (PayPal, Direct Debit etc.) according to the options given on the relevant Website. The fees are indicated in British pounds sterling GBP (inclusive of all taxes).
The Subscriber may also purchase one or more Upgrades after purchasing his/her Subscription according to the conditions set out above and benefit from the features offered by the purchased Upgrade immediately. The Subscriber is, therefore, charged on a prorated basis for the period from the day the Upgrade is purchased until the end of the current Subscription.
6.2. Subscription renewal terms
On the expiry of each period of validity, the Subscription shall be renewed for periods equivalent to that originally chosen, unless terminated by the Subscriber in accordance with the terms and conditions in article 9 below. In particular cases, shorter renewal periods may apply as identified on the Website at the time of Subscription. Once renewed, the Subscription, including any Upgrades (if any), will be charged to the Subscriber at the standard (non-discounted) rate.
In addition, information on the duration of the Subscriber’s Subscription is available to Subscribers in the “My Account” section, which allows a Subscriber to manage his/her Subscription and, if applicable, the termination of the automatic renewal.
6.3. Other services by third parties
The Subscriber may also purchase other ad hoc services, such as buying mobile phone applications or special offers. In this particular case, these ad hoc services are purchased from other providers and in accordance with other terms and conditions of payment to those used for the Services provided by Match (for example, iTunes for the purchase of an iPhone application). The billing terms, the payment terms as well as the terms for renewal and termination applicable to those ad hoc services and those special offers will be communicated to the Subscriber by the third party and shall be accepted by the Subscriber before his/her purchase.
In any event, the purchase of smartphone applications published by Match does not in any case give access to Paid Services without the purchase of a Subscription.
Article 7. Intellectual Property
7.1. Content disseminated on the Services
All Services names, trademarks, logos, graphics, photographs, animations, videos and texts contained on the Websites and within the Services are the exclusive property of the Meetic Group and, if applicable, its partners and may not be reproduced, used or communicated without the express authorisation of the companies of the Meetic Group or their partners, subject to legal action.
The rights of use granted to the Member and Subscriber are limited to private and personal use as part of and for the duration of the registration to the Services. Any other use by the Member or Subscriber is prohibited.
The Member or Subscriber is prohibited from, among other actions, modifying, copying, reproducing, downloading, broadcasting, transmitting, commercially exploiting and/or distributing the Services, Website pages or computer codes of the elements composing the Services and Websites, in any way whatsoever, subject to legal action.
7.2. Content disseminated by the Members and Subscribers
The Member or Subscriber grants the Meetic Group a licence to use the intellectual property rights arising from the content provided by him/her in connection with his/her registration or Subscription and his/her use of the Services or the display of his/her Profile on the Services. This licence specifically includes the right of the Meetic Group to reproduce, represent, adapt, translate, digitise, use for the purposes of the Services or sub-license the content provided by the Member or Subscriber (information, images, description, search criteria, etc.) on all or parts of the Services and on all the Websites, in the emails by the Meetic Group, and, in general, on all electronic communication media (e-mail, Internet, mobile application) in connection with the Services.
Article 8. Representations and Warranties
8.1. Operation of the Websites and Services
8.1.1 To use the Services, the Member or Subscriber must have the skills, equipment and software necessary for use of the Internet or the mobile applications of the Services. Match has security measures in place in connection with the use of the Services. However, the Member or Subscriber acknowledges that, due to the nature and limitations of the Internet, Match cannot warrant that any connection to the Internet or mobile applications will be completely secure.
8.1.3 The use of the Services on a MAC requires the exclusive use of the Mozilla Firefox browser – Match does not warrant optimal operation of the Websites and Services with the Safari or Opera browsers. Note that, for full use of the Services, you will need to have installed the latest version of the Adobe Flash software (downloadable from “www.adobe.com”). Depending on your network configuration (protected by a firewall or proxy) connection to the Websites might not be possible.
8.1.4 Match does not warrant that the Member or Subscriber will be able to use the Services if he/she uses a “pop-up killer” tool or an equivalent; in this case, this function must be disabled before using the Services.
8.1.5 Match does not warrant that the Member or Subscriber will be able to use the Services if his/her Internet service provider fails to provide an adequate level of service. Similarly, if applicable, the use of smartphone applications purchased by the Member or Subscriber directly from the provider of the application implies that the latter must have a smartphone and a satisfactory connection.
8.1.6 Match is not responsible for any lack of functionality, lack of access or poor conditions of use of the Websites and Services attributable to unsuitable equipment, to the internal functionality failures of the Member’s or Subscriber’s service provider, the overloading of the Internet network and for all other reasons external to Match constituting a force majeure event.
8.1.7 The operation of the Services may be interrupted temporarily due to maintenance, updates or technical improvements, or to update the content and/or the way it is presented. If possible, Match will notify its Members and Subscribers before any maintenance operations or updates which may impact the Services.
8.2. Information and content provided by the Members or Subscribers
8.2.3. The quality of the Services expected by both Match and its Members and Subscribers implies observing a certain level of ethical conduct in the expression and behaviour of the Members and Subscribers, respecting the rights of third parties, as well as the laws and regulations in force. To meet this demand for quality, individual responsibility and ethics, the Meetic Group allows any Member or Subscriber to report any content (photography, text, video), behaviours or comments made by another Member or Subscriber that appear to be in violation of the laws and regulations in force, regarding the purpose of the Services, third-party rights or public morals.
8.3. Links and external resources
Match is only liable for the hyperlinks it creates in the Websites and Services and does not exercise any control over the Third Party Websites and external resources (third-party websites or mobile applications, social networks, etc.) to which the hyperlinks accessible on the Websites and the Services redirect. Match cannot be held liable for the provision of links directing to Third Party Websites and cannot be held liable for their content, advertisements, products, features, services or any other elements available on or based on the use of such Third Party Websites. . It is reminded that the consultation and use of Third Party Websites is governed by their conditions of use, and that such consultation and use will be made under the Member’s or Subscriber’s full liability.
Any issues relating to a link must be reported to Match using the contact details included in “About Us”.
8.4 Liability and Indemnity
8.4.3 If defective digital content, which Match has supplied, damages a device or digital content belonging to a Member or Subscriber, and this is caused by Match’s failure to use reasonable care and skill, Match will either repair the damage or pay him/her compensation. However, Match will not be liable for damage which the Member or Subscriber could have avoided by following Match’s advice to apply an update offered to him/her free of charge or for damage which was caused by him/her failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Match.
8.4.4 Match is not liable for business losses. Match will only supply the Services for domestic and private use. If a Member or Subscriber uses the Services for any commercial or business purpose Match will have no liability towards him/her for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.4.5 Match does not exclude or limit in any way its liability to Members or Subscribers where it would be unlawful to do so.
Article 9. Profile suspension – Account closure –Subscription termination
9.1 Profile suspension
Each Member or Subscriber may at any moment request the suspension of his/her Profile, namely through the ‘My Account’ section dedicated to this purpose, in order to no longer be visible on the Websites nor receive notifications. This suspension is temporary and does not interrupt the Subscription and any current Upgrades. The Member or Subscriber may reactivate his/her Profile at any moment.
9.2 Account closure
Each Member or Subscriber may at any moment terminate his/her registration to the Services or his/her Subscription by requesting the closure of his/her Account from Match, without further charges other than those connected to the transmission of his/her request and without reason, namely through the ‘My Account’ section, by email, using the contact form or by any means which may be indicated in this section. This request shall be deemed made on the working day following the one the request for closure of the relevant Account is received by Match and the Subscriber may no longer use his/her Subscription and any current Upgrades. The Member or Subscriber will be informed by email about the closure of his/her Account.
9.3 Non-renewal/Subscription termination by the Subscriber
The Subscriber may terminate the automatic renewal of his/her Subscription 24 hours after its purchase and at least 48 hours before the Subscription is renewed, by going to the ‘My Account’ section. The termination will take effect on the expiry date of the Subscription. Termination of the Subscription will be confirmed to the Subscriber by email. The Subscriber will not have access to the Paid Services from the date his/her Subscription expires.
9.4 Termination by Match
This closure will take effect without prejudice to any damages and interest which may be claimed by Match from the Member or Subscriber or his/her successors and legal representatives as restitution for the losses incurred by Match as a result of these breaches.
Article 10. Events and Activities
When Events or Activities are offered to Members and Subscribers on the Websites, specific terms and conditions are applicable. You may read these on the pages describing the Events or Activities.
Article 11. Personal Data
Article 12. Entire Agreement
13.1 Modification of the Services
Match may update and modify the content and/or features of the Services at any moment in order to improve their quality. The Member or Subscriber will be informed of the nature of these updates or modifications when they are implemented on the Websites.
Article 14. Requests and Claims
For every request or claim relevant to a subscription, the Member or Subscriber may contact Match by mail addressed to PO Box 64197, London, WC1A 9FG, UK and whose registered office is at C/O Skadden 40 Bank Street, Canary Wharf, London, E14 5DS or by completing the contact form, ensuring that he/she indicates his/her username, customer number and email address.
The Member or Subscriber may also contact the Customer Care by email or telephone:
- For Match : email@example.com/ 4420 38 68 56 28
- For Affiny : firstname.lastname@example.org / 4420 38 68 31 36
- For Ourtime : email@example.com / 4420 38 68 29 07
Article 15. Applicable law – Disputes
Members may make claims on the European Commission’s online dispute resolution platform at: http://ec.europa.eu/consumers/odr/. The European Commission will transfer the Member’s claim to the competent national mediators.
In accordance with the rules applicable to mediation, prior to any request for mediation, the Member or Subscriber must first raise any dispute with Match in writing in order to attempt an amicable resolution.
Article 16. About us
For any questions, you can contact Match by filling in the contact form.